Return Policy

Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise; Customer may obtain additional details and any applicable updates from the dedicated Seller Account Manager.

Special Orders. Products that are specially ordered may be non-returnable or may have unique return restrictions provided at the time of sale.

Prime-IT-Solutions.com offers a full 30-day money back guarantee on your purchase. If for any reason you are not satisfied with your purchase from us simply call us for a Return Authorization Number, (RMA). We will give you a full refund, replacement or credit, less shipping charges.

Warranty claims must have a Return Merchandise Authorization (RMA) number. Please contact us email at Customerservice@Prime-IT-Solutions.comor you may call us at 248-875-2281, during our normal business hours (M-F, 8am to 6pm EST).

This warranty covers manufacturer defects in materials or workmanship only. The following conditions are not covered under our warranty:

1.) Products ordered or supplied from another merchant.(Our products have serial and/or manufacturing lot numbers unique to our company so we can track and determine the manufacturing date and factory source for our products.

2.) Any printer cartridges that after weighing (based on grams) are found to have less than 10% of the original load of toner or ink remaining.

3.) Products damaged from abuse, misuse, tampering, overcharging, improper installation, neglect, freezing or improper conditioning.

4.) Removal of any warranty, lot number or serial number markings or stickers.